The company said on Monday, when news of the incident broke, that it had shut down certain computer systems to protect its data. “We continue to work diligently to resolve our cybersecurity issue while addressing individual guest needs promptly,” MGM Resorts said in a statement on Thursday morning. The company did not immediately respond to CNN’s questions as to what steps were taken and whether they included paying a ransom.įor its part, MGM Resorts has repeatedly referred to a “cybersecurity issue” in describing the disruption to some of its computer systems, but the incident has the hallmarks of a cyberattack. “We have taken steps to ensure that the stolen data is deleted by the unauthorized actor, although we cannot guarantee this result,” Caesars Entertainment said. The hackers broke into computer systems via “a social engineering attack” on an IT support contractor, according to the filing. Hackers take on ChatGPT with support from White HouseĬaesars Entertainment, which owns famous hotel-casinos such as Caesars Palace, confirmed on September 7 that the hackers had stolen a copy of the customer loyalty program database, in a filing with the Securities and Exchange Commission.